Privacy Policy

This Privacy Policy explains how Energy Crab collects, uses, shares, and protects personal data when visitors use energycrabjarful.casa or communicate with us in connection with our software development services for businesses.

Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Privacy Contact

Contact Information

Privacy email
Telephone
+57 321 6382814
Mailing address
Carrera 14 71, Chico Norte Bogotá
Privacy contact
01

Data We Collect

We may collect identifiers and contact details, business and account information, project or inquiry content, billing and transaction records where applicable, technical data such as device and browser information, and usage data related to site performance and service access.

The categories of data collected depend on how users interact with the site and services.
02

Sources of Data

We receive data directly from users when they submit forms, request information, or communicate with us. We also collect certain information automatically from devices and browsers, and we may receive limited business-related information from clients, vendors, or service providers involved in delivering our services.

Information may come from direct submissions, service use, and automated collection tools.
03

Cookie Types

Our site may use essential cookies needed for security and basic operation, preference cookies that remember settings, and analytics cookies that help us understand site use and improve performance. Cookies may be session-based or persistent depending on their function.

We use a limited set of cookies tied to site operation, preferences, and analytics.
04

Cookie Controls

Users may manage cookies through browser preferences and, where available, site-level controls. Disabling some cookies may affect site functionality, saved preferences, or the reliability of certain features.

Browser settings and related tools can be used to limit or remove cookies.
01 · Purpose

How We Use Data

We use personal data to operate and secure the site, respond to inquiries, provide software development services, manage client and vendor relationships, process transactions, maintain records, improve performance, detect misuse, and meet legal, accounting, and compliance obligations.

Processing is limited to operational needs and other purposes described here.
02 · Sharing

Service Providers

We may share personal data with hosting, analytics, security, communications, payment, and other operational providers that support our business. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality and security safeguards.

Service providers receive only the information needed to perform their assigned functions.
User Rights

Your Rights

Depending on your location and the data involved, you may be able to request access, correction, deletion, or restriction of certain information, and you may object to some processing where permitted by law. We may need to verify your identity before acting on a request.

Available rights depend on the nature of the request and applicable law.
Requests

Submitting Requests

To submit a privacy request, use the contact details in this policy and describe the information or action you are requesting. We will review the request, confirm whether any exceptions apply, and respond within a reasonable period under applicable law.

Requests are handled after identity checks and any legally required review.
Data Retention

Data Retention

Retention periods depend on the type of data, the reason it was collected, legal or accounting obligations, dispute handling, and operational needs. When data is no longer needed, we delete it, anonymize it, or otherwise restrict it in accordance with our procedures.

We keep information only for as long as needed for the stated purpose or as required by law.
Policy Updates

Policy Updates

The revised version will apply once posted on the site unless a different effective date is stated. Where changes are material, we may provide additional notice through the site or other reasonable means.

We review this policy from time to time and update it when our practices or legal obligations change.